Terms of service

Welcome to US Tissues. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, browsing our collections, or purchasing products from our online store, you agree to comply with these terms and conditions. Please read them carefully before using our services.

US Tissues operates an online store offering facial tissues, decorative tissue box covers, tissue holders, and related home and office essentials. Throughout these Terms of Service, the terms "we," "us," and "our" refer to US Tissues, while "you" and "your" refer to customers, visitors, and other users of our website.

By accessing our website, you confirm that you are at least the age of majority in your jurisdiction or have obtained appropriate permission from a parent or legal guardian. You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

We make reasonable efforts to ensure that all product descriptions, images, specifications, pricing, and availability information displayed on our website are accurate and up to date. However, minor variations in product colors, materials, dimensions, and appearance may occur due to photography, lighting, screen settings, or manufacturing differences. We reserve the right to correct errors or inaccuracies in product information without prior notice.

All product prices are displayed in the currency indicated on our website and may change without prior notice. Applicable taxes, shipping charges, and other fees, where relevant, will be calculated or displayed during checkout. We reserve the right to modify prices, introduce promotional offers, or discontinue products at our discretion, subject to applicable laws.

When placing an order through US Tissues, you agree to provide accurate, complete, and current billing, shipping, and contact information. Incorrect or incomplete details may result in order processing delays, delivery issues, or cancellation. You are responsible for reviewing your order information before completing your purchase.

After submitting an order, you may receive an automated confirmation email acknowledging that your order has been received. This confirmation does not necessarily mean that your order has been accepted or dispatched. We reserve the right to refuse or cancel orders in cases involving suspected fraud, inaccurate information, product unavailability, pricing errors, or other legitimate business reasons. If payment has already been collected for a canceled order, an appropriate refund will be issued.

Payments are processed through the secure payment methods available at checkout. By completing a purchase, you confirm that you are authorized to use the selected payment method. We are not responsible for additional fees charged independently by your bank, card issuer, or payment service provider.

We aim to process and dispatch orders within the timeframes communicated on our website. Delivery estimates are provided for general guidance and may vary depending on the shipping destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control. Additional information regarding delivery is available in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address. If an order is delayed, returned, or undeliverable because of incorrect shipping information, additional shipping charges may apply where permitted by applicable law. Please contact our customer support team promptly if you need to request changes to your delivery details.

Returns, exchanges, cancellations, and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws. Certain hygiene-sensitive products, including opened or used facial tissues, may not be eligible for change-of-mind returns. This restriction does not affect any statutory rights relating to defective, damaged, or incorrectly supplied products.

All website content, including text, graphics, product photographs, logos, designs, layouts, and other materials owned by US Tissues or used with permission, is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, or commercially exploit protected content without prior written authorization from the relevant rights holder.

You agree not to misuse our website or engage in activities that may interfere with its functionality, security, or availability. Prohibited activities include attempting unauthorized access, distributing malicious software, conducting fraudulent transactions, collecting customer information without authorization, or using our services for unlawful purposes.

Our website may contain links to third-party websites, applications, or services. These external resources are provided for convenience and may operate under separate terms and privacy policies. US Tissues does not control or assume responsibility for third-party content, products, services, or practices.

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website. Certain features, payment services, and technical functions may be provided by Shopify or other authorized third-party service providers. Your use of these services may also be subject to additional terms imposed by the relevant provider.

We take reasonable steps to maintain the availability, functionality, and security of our website. However, we do not guarantee that access to our services will always be uninterrupted, error-free, or free from technical difficulties. We may temporarily suspend or modify website functionality for maintenance, security improvements, or operational requirements.

To the extent permitted by applicable law, US Tissues will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services. Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or restricted, including any mandatory consumer rights or remedies.

We reserve the right to update, modify, suspend, or discontinue any part of our website, product offerings, or services when reasonably necessary. We may also revise these Terms of Service to reflect operational changes, legal requirements, or improvements to our services. Updated terms will be published on our website and will apply from their stated effective date, subject to applicable law.

Personal information collected through our website is handled in accordance with our Privacy Policy. By using our services, you acknowledge that personal information may be collected and processed as described in that policy, subject to applicable privacy and data protection laws.

These Terms of Service are governed by the laws applicable to the business operating US Tissues, subject to any mandatory consumer protection laws that apply in your jurisdiction. Any disputes relating to purchases, website access, or the interpretation of these terms will be handled in accordance with applicable legal requirements.

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law. Our failure to enforce any provision does not constitute a waiver of our right to enforce that provision in the future.

For questions regarding these Terms of Service, product information, orders, payments, or customer support, please contact US Tissues at ustissues@helpex.store. We appreciate your trust in US Tissues and are committed to providing a reliable, convenient, and professional online shopping experience.