Refund policy

At US Tissues, customer satisfaction is important to us. We want you to feel confident when shopping for our products. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds in accordance with the following policy.

We accept return requests within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging with all included accessories and components. Proof of purchase or an order confirmation may be required to process your return.

To initiate a return, please contact our customer support team at ustissues@helpex.store with your order number, the item you wish to return, and the reason for your request. Our team will review your request and provide further instructions. Please do not send any items back without receiving return instructions from our support team.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging when possible. We will review the situation and work toward an appropriate resolution, which may include a replacement, refund, or another suitable solution.

For hygiene and safety reasons, opened or used facial tissues and other hygiene-sensitive products cannot be returned for a change of mind. However, defective, damaged, or incorrectly supplied products may still qualify for a refund or replacement in accordance with applicable consumer protection laws.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider, and additional time may be required for the funds to appear in your account.

Customers are generally responsible for return shipping costs when returning an item due to a change of mind or personal preference. If the return is caused by an incorrect, damaged, or defective product, US Tissues will cover reasonable return shipping costs where required by applicable law or as confirmed by our support team. Original shipping charges are generally non-refundable unless otherwise required by law.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of packages sent without tracking. Returned items should be securely packaged to prevent damage during transportation.

If you wish to cancel or modify an order, please contact us as quickly as possible at ustissues@helpex.store. We will do our best to accommodate your request before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return process may apply.

If your approved refund has not appeared within the expected processing period, please check with your bank or payment provider first. If you still need assistance, contact our customer support team, and we will help you investigate the status of your refund.

US Tissues reserves the right to review return requests in accordance with this policy and applicable laws. Nothing in this policy limits any statutory consumer rights that may apply to your purchase.

For any questions regarding returns, exchanges, damaged products, or refunds, please contact us at ustissues@helpex.store. We appreciate your trust in US Tissues and look forward to providing you with a positive shopping experience.