Shipping policy

At US Tissues, we are committed to providing a reliable, convenient, and efficient shipping experience for our customers. We carefully process and prepare every order to help ensure that your products arrive safely and in excellent condition. This Shipping Policy explains our order processing procedures, shipping methods, delivery expectations, and other important information regarding your purchase.

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment. Orders are processed during regular business days, excluding weekends and public holidays. Processing times may vary depending on product availability, order volume, seasonal demand, and other operational factors. Estimated processing information, where available, will be communicated during checkout or through order updates.

We offer shipping to eligible destinations displayed during the checkout process. Available shipping locations, delivery methods, and shipping charges depend on your delivery address, product selection, and the shipping services available in your region. If your location is not supported, you may be unable to complete checkout with the selected shipping address.

Shipping costs are calculated based on the available delivery options and are displayed at checkout before you complete your purchase. Charges may vary depending on the destination, package dimensions, order weight, and selected shipping method. Any applicable free shipping offers or promotional shipping discounts will be reflected during checkout when the eligibility requirements are met.

Estimated delivery times depend on your shipping destination, selected delivery method, and carrier operations. Delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise. Actual delivery times may be affected by weather conditions, transportation disruptions, public holidays, customs inspections, or other circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where tracking is available. Tracking updates are provided by the shipping carrier and may take some time to become visible after the package has been handed over for delivery.

Customers are responsible for providing accurate and complete shipping information, including their full name, delivery address, postal code, phone number, and any relevant delivery instructions. Incorrect or incomplete information may cause shipping delays, unsuccessful delivery attempts, or returned packages. Please review your shipping details carefully before completing your order.

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible at ustissues@helpex.store. We will make reasonable efforts to update the information before dispatch. However, once an order has been shipped, address changes may not be possible.

For international orders, customs duties, import taxes, and other government-imposed charges may apply depending on the destination country and local regulations. Unless otherwise stated during checkout, these charges are the responsibility of the customer. Customs clearance procedures may also result in additional delivery delays.

We take reasonable care when packaging our products, including facial tissues, decorative tissue box covers, tissue holders, and related home essentials. Our goal is to protect your items during transportation and ensure they reach you in suitable condition.

If your package arrives visibly damaged, contains an incorrect item, or has missing products, please contact us promptly at ustissues@helpex.store. Include your order number, a description of the issue, and clear photographs of the packaging and affected products when possible. Our support team will review your concern and help determine an appropriate resolution.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking around your delivery location, contacting household members or neighbors where appropriate, and confirming the delivery status with the shipping carrier. If the package remains missing, please contact our support team so we can assist with an investigation.

Occasionally, an order containing multiple products may be shipped in separate packages due to inventory availability, fulfillment arrangements, or packaging requirements. When this occurs, your items may arrive on different dates, and separate tracking information may be provided where available.

If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to collect the shipment, we will contact you where possible to discuss available options. Additional shipping charges may apply for reshipment when permitted by applicable law. Any applicable refunds will be handled in accordance with our Return and Refund Policy and relevant consumer protection requirements.

Once an order has entered the shipping process, cancellation or modification may no longer be possible. If you wish to cancel your order, please contact us immediately. We will do our best to accommodate your request before dispatch. Orders that have already been shipped may be subject to our standard return procedures.

US Tissues is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs procedures, natural disasters, or transportation restrictions. However, we will make reasonable efforts to assist customers experiencing delivery difficulties, and nothing in this policy limits any rights provided by applicable consumer laws.

We reserve the right to update this Shipping Policy when necessary to reflect changes in delivery services, operational procedures, shipping destinations, or applicable legal requirements. Any updates will be published on our website.

If you have questions about shipping availability, delivery charges, order tracking, delayed shipments, or any other shipping-related concern, please contact our customer support team at ustissues@helpex.store. Thank you for choosing US Tissues. We appreciate your trust and look forward to delivering quality products for your everyday needs.